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Terms and Conditions

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Shipping Contract Terms and Conditions

  • 1. By Owner's or Agent's (hereinafter collectively referred to as Customer) signature or digital confirmation , VMC Autogroup, (hereinafter referred to as VMC Autogroup), is hereby authorized to act as the broker of transportation of the vehicle(s) by one or more carriers selected by VMC Autogroup, (hereinafter referred to as Carrier), from the point of pickup specified to the point of destination. Customer agrees to allow VMC Autogroup to act as its agent in dealing with the Carrier, and to cooperate with VMC Autogroup in placing the order with Carrier. As agent VMC Autogroup will confirm that said carrier is suitably registered, bonded and insured based on information obtained from the FMCSA. Said Carrier will route vehicle(s) from origin to destination by a suitable route and does not agree to any specific routing or to meet any schedule of Customer.
  • 2. VMC Autogroup and Carrier are not licensed or insured to carry household goods or personal items. Absolutely NO personal items can be transported in vehicle(s). Neither VMC Autogroup nor Carrier is responsible for damages (either interior or exterior) caused to vehicle(s) by any personal items inside of vehicle(s). Any costs, damages, sit time, or citations issued to Carrier due to or caused by excess weight of personal items in vehicle(s) will be the sole responsibility of the Customer. Any delay time, fines, bail and/or impound fees will be passed along to Customer before release of vehicle(s). Customer verifies the vehicle(s) is/are free of personal items.
  • 3. Under the Economy Standby Shipment, after Customer's order has been accepted by VMC Autogroup, VMC Autogroup will schedule Carrier to pick up the vehicle(s) no later than 10 work days, Monday to Friday after the "Vehicle Availability date" as indicated on the shipping order confirmation form. If the vehicle is not picked up in the specified pickup time, VMC Autogroup will cancel upon request, the shipment and issue a deposit refund or customer may continue the shipment with VMC Autogroup and VMC Autogroup adding $50 towards the amount paid to the driver in order to help expedite shipment. If necessary customer has the choice of upgrading the order to a priority pickup for expedited shipping for an additional $200.00 over and above the original shipping rate. These dates are subject to normal weather conditions and may differ pending the holiday periods.
  • 4. Under the Priority Preferred Shipment after Customer's order has been accepted by VMC Autogroup, VMC Autogroup will schedule Carrier to pick up the vehicle(s) no later than two full work days after the "Vehicle Availability date" as indicated on the shipping order confirmation form or calculated from the day after the order is placed. If the vehicle is not picked up in the specified pickup time, VMC Autogroup will cancel upon request, the shipment and issue a deposit refund or customer may continue the shipment with a $100.00 added to the carrier pay from VMC Autogroup's account at Customer's option. These dates are subject to normal weather conditions and may differ pending the holiday periods.
  • 5. Under the Select Shipment after Customer's order has been accepted by VMC Autogroup, VMC Autogroup will schedule a Preferred Carrier to pick up the vehicle(s) no later than one full work day after the "Vehicle Availability date" or calculated from the first day after the order is placed, as well deliver the vehicle on the preferred date as indicated on the shipping order. The delivery date will be confirmed with the carrier within the parameters of the following reasonable time frames.
    Coast to coast, 7 to 10 days
    North to South 5 to 7 days
    Diagonal NE to SW 10 to 15 days
    If the vehicle is not picked up in the specified pickup time and/or delivered on the preferred date, VMC Autogroup will cancel upon request, the shipment and issue a deposit refund or customer may continue the shipment with a $200.00 added to the carrier pay from VMC Autogroup's account at Customer's option. These dates are subject to normal weather conditions and may differ pending the holiday periods.
  • 6. Should an order be cancelled and cancellation was requested before a carrier is assigned, the customer will receive a full refund of deposit. If a carrier has been assigned VMC Autogroup reserves the right to withhold $50 from the deposit to compensate for processing fees. If the cancellation occurs and vehicle has been assigned a truck and VMC Autogroup has not been given proper notice 48 hours before arranged pickup time, the owner/shipper will not be entitled to a refund of the paid deposit. All additional costs incurred by the carrier to pick up the vehicle will be for the account of the owner/shipper. Refunds will be processed within 10 days of written notification from customer, which is due within 15 days of cancellation. After which all claims for refunds will be null and void.
  • 7. VMC Autogroup is licensed by the Department of Transportation as a broker and does not transport vehicles. VMC Autogroup only arranges for the transportation of vehicles by Carrier on the customer’s behalf. Customer hereby releases and holds VMC Autogroup harmless from any claims for negligence, or non-performance by the carrier which includes theft, loss, delivery delays or damage to vehicle(s) once a vehicle is loaded on the carrier for delivery. Customer agrees to file any and all claims for damage to vehicle(s) with the Carrier as follows: If there is any claim arising from or related to the transporting and delivery of Customer's vehicle(s), any balance due to Carrier must be paid before a claim can be honored. First, Customer must specifically note any damage to the vehicle(s) on the delivery receipt (Bill of Lading) while Carrier's driver is still present and before tendering payment of any COD charges. Then, within 10 days of delivery, Customer must mail a copy of the pick up and delivery receipt, 2 (two) estimates for repairs from an auto repair shop or car dealer and pictures of the damage to the Carrier. Payment to the driver or signing of the Bill of Lading at destination without notation of damage, no matter what time of day or night, or type of weather, shall be evidence of satisfactory delivery of vehicle(s) and no further claim can/will be honored by Carrier. Customer warrants that he will pay the price quoted due on the Shipping Order for delivered vehicles, and will not seek to charge back a credit card or stop a check to offset any dispute for damage claims. Department of Transportation regulations require that all claims be filed in writing and all tariffs be paid in full before a claim can be processed. It is the responsibility of the customer to ensure that the vehicle is inspected before it is shipped. VMC Autogroup will not be held responsible for damage for vehicles that are picked up from locations where no bill of lading was signed upon pickup (ie- from representatives, auctions, coparts, etc).
  • 8. VMC Autogroup will impose extra charges if any vehicle is inoperable, oversized or customized (longer than 16 feet, dual wheels, raised, pickups or vans with camper or racks, etc.). If VMC Autogroup or Carrier are not advised of inoperable, oversized, or customized vehicles prior to pickup, all extra charges will be collected C.O.D. at the time of delivery. An additional fee of up to $300.00 (three hundred dollars) may be added for oversized or customized vehicles. Customer agrees that should his vehicle(s) become inoperative for any reason during the transport, a charge of $200.00 (two hundred dollars) will be collected COD at time of delivery.
  • 9. If, Carrier is unable to notify Customer by phone of the delivery of vehicle(s), the vehicle(s) will be taken to closest terminal, at the discretion of the Carrier. All C.O.D.'s, terminal fees, storage fees, additional trucking fees, if any, shall be due and payable to the Carrier in either cash or cashier's check before release of vehicle(s) to Customer.
  • 10. Customer agrees to cooperate with Carrier to schedule a reasonable time to load and/or unload the vehicle(s), at a safe and legal place. If, due to weight restriction, steep hills, overhanging trees, narrow streets, cul-de-sacs, and/or other impediments. the Carrier cannot legally or safely pick-up or deliver the vehicle(s) at Customer's designated address of pick-up or delivery on a "door-to-door" order, Carrier may arrange with Customer to meet Carrier at a legal and safe pick-up or drop-off point as close as possible to the agreed place of pick-up or drop-off.
  • 11. VMC Autogroup shall use its best efforts to schedule Carrier to pick up Customer's vehicle(s) within the scheduled time. If Carrier fails to deliver your car within 30 days from the date of pick up and the vehicle is not subject to damages and/or insurance claims due to theft or loss, VMC Autogroup will reimburse Customer's rental car charges of up to 20 (twenty) dollars per day, beginning with the 31st day from the date of pickup for a maximum of 7 (seven) days. To receive reimbursement, Customer must send VMC Autogroup the original paid rental car receipt that indicates the days in use. This guarantee does not apply when an Act of God, damages to the vehicles or pending insurance settlements due to theft or loss, the public enemy, an authority of law or the wrongful act or default of the Customer causes delays. VMC Autogroup will and cannot be held accountable for any other claims regarding default of a carrier to deliver as promised.
  • 12. Customer understands and agrees that, with the exception of insurance deductibles, this vehicle order is subject to the terms and conditions of individual trucking companies used by VMC Autogroup for shipment. When VMC Autogroup, Carrier, and its agents are driving the vehicle(s) for purposes of parking, storage or loading/ unloading a truck incidental to the performance of the obligations under this agreement, VMC Autogroup, Carrier, and its agents shall have the full benefit of any insurance in effect by Customer on the vehicle.
  • 13. All fees owed on delivery (C.O.D.) must be paid in either CASH or CASHIER'S CHECK only to the carrier; no other form of payment will be accepted. All credit card charges for deposits will be done through VMC Autogroup billing division. Deposits and all additional taxes and fees are included in the shipping fee as quoted and ordered.
  • 14. This agreement supersedes all prior written or oral representation of VMC Autogroup and constitutes the entire agreement between Customer and VMC Autogroup and may not be changed except in writing by an officer of .
  • 15. If any provision or part of this Agreement is held to be invalid or unenforceable, all other parts of this Agreement remain in effect. The laws of the State of Texas shall govern this Agreement. Any legal action against VMC Autogroup must be filed in the District or Circuit Court of Harris County, Houston Texas. BY EXECUTING THIS AGREEMENT, CUSTOMER WAIVES ANY AND ALL RIGHTS TO LITIGATE ELSEWHERE. The prevailing party in any litigation initiated under this agreement shall be entitled to reasonable attorney's fees and court costs incurred.
  • 16. The customer is responsible for preparing the vehicle for auto transport by doing the following:
    Customer should completely disarm the alarm system installed in the car and provide the keys to the alarm system. The vehicle must be clean to allow for proper inspection at auto shipping pick up. The customer verifies this vehicle is free of personal items.